Thank you for choosing Royal Touch Cleaning Services for your residential, commercial, and Airbnb cleaning needs in Austin. Our goal is to provide reliable, professional, and high-quality cleaning services while maintaining clear communication and scheduling policies for all customers.

Service Policy

Scheduling & Appointments

Cleaning appointments are scheduled based on availability and customer preference. Appointment times are estimated arrival windows and may occasionally be adjusted because of traffic, weather, previous service delays, or scheduling changes.

We recommend scheduling services in advance to ensure preferred appointment availability.

Property Access

Customers are responsible for ensuring our cleaning team has safe and timely access to the property during the scheduled appointment time.

If our team cannot access the property at the scheduled time, additional charges or rescheduling fees may apply.

Cleaning Conditions

To help ensure the best cleaning results:

• Excessive clutter should be minimized before service
• Hazardous conditions must be disclosed in advance
• Aggressive pets should be secured during cleaning visits
• Utilities such as water and electricity must be available

Royal Touch Cleaning Services reserves the right to refuse or stop service if unsafe or hazardous conditions are present.

Service Quality

Our team is committed to delivering detailed and professional cleaning services. If customers are not satisfied with a completed service, concerns should be reported within 24 hours of the appointment so we can review and address the issue appropriately.

Customized Cleaning Services

Every property is different. Cleaning services may vary based on:

• Property size
• Cleaning condition
• Requested services
• Time requirements
• Accessibility

Additional charges may apply for extra cleaning requests beyond the originally scheduled service scope.

Cancellation Policy

Residential Cleaning Cancellations

We kindly request at least 24 hours’ notice for cancellations or appointment rescheduling.

Late cancellations may affect scheduling availability and operational planning.

Commercial & Airbnb Cleaning Cancellations

Commercial cleaning and Airbnb turnover cleaning appointments often involve reserved scheduling blocks and staffing coordination. We request advance notice whenever possible for schedule changes or cancellations.

Same-Day Cancellations

Same-day cancellations or missed appointments may be subject to cancellation fees, especially for reserved recurring cleaning schedules or blocked service time.

Lockouts or No Access

If our team arrives and cannot access the property because of lockouts, unavailable entry, or missing instructions, the appointment may be treated as a late cancellation.

Recurring Cleaning Services

Customers with weekly, bi-weekly, or monthly recurring cleaning plans may reschedule services based on availability. Repeated cancellations may affect recurring service scheduling priority.

Weather & Emergency Situations

In cases of severe weather, emergencies, unsafe driving conditions, or unexpected events, appointments may be rescheduled to protect both customers and cleaning staff.

Payment Policy

Payment is due according to the agreed service arrangement unless otherwise discussed in advance. Additional services requested during appointments may affect final pricing.

Contact Information

For appointment changes, cancellations, or service questions, please contact:

Royal Touch Cleaning Services

Austin, Texas
Website: royaltouchcleaningservices.co